SupportPredict Genius
Simplify knowledge access. Reduce handle time.
Elevate every interaction.
Move to the future of self-service with bots
AI is reshaping how knowledge is accessed, delivered and used in the contact center, empowering agents to get accurate, real-time answers when they need them.
Empowered agents, happier customers
25%
faster speed to proficiency
10%
reduction in AHT
Higher CSAT
due to improved accuracy
Boosting speed and service quality
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Contextual Responses
Powered by the latest LLMs, GENius understands context and responds to agent queries with concise, relevant answers—without overwhelming them or breaking their flow. -
Built-in Guidance
With embedded scripts and smart prompts, agents stay on track and deliver consistent, compliant service—whether they’re new or experienced. -
Analytics & Insights
By tracking what content agents use, how they perform and where support content can improve, GENius provides the data to manage performance and streamline operations.
Ready to see GENius in action?
Why SupportPredict GENius?
Powerful Performance Management
SupportPredict GENius uses advanced analytics to track how agents engage with support content and directly links this to performance metrics. This enables targeted coaching, real-time feedback, and continuous improvement of agents as well as knowledge assets—ensuring your team is always equipped to deliver their best.
Wide Ranging Application
From Healthcare and Tech Support to BFSI, Retail, and Utilities—the platform adapts to the unique needs of each industry, delivering intelligent support that’s tailored, scalable, and always on-point.
Fast, Effortless Implementation
Go live in just 4–6 weeks with minimal disruption. GENius is designed for low-friction deployment and comes with expert guidance every step of the way—so you see value, faster.
Secure, Scalable, And In Your Control
You decide what data GENius can access—from your internal knowledge base to public-facing content. Built with enterprise-grade security and flexibility, it scales seamlessly while keeping your data governance front and center.
Seamless Integration
The SupportPredict GENius platform connects effortlessly to varied knowledge sources. Whether it’s internal documentation, SharePoint, or external content, GENius pulls it all together to deliver the right answers, right on time.
Awards & recognition
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
