Axiom Assist - In-Flow Intelligence
The right answer, in the flow of every conversation
Axiom Assist puts accurate, context-aware guidance directly into the associate workflow. No searching, no system hopping, no breaking flow.Â
Knowledge that finds your people
Associates lose time and confidence navigating multiple systems, static FAQs, and lengthy articles. Axiom Assist changes that. Powered by advanced large language models, it delivers concise, relevant answers inside the workflow at the moment of need, turning your knowledge into a performance advantage.Â
A key enabler of our outcome-driven CXM strategy, Assist drives market-leading speed to proficiency, productivity, and retention, helping you deliver consistently high quality at scale.Â
Empowered agents, happier customers
25%
faster speed to proficiency
10%
reduction in AHT
Higher CSAT
through improved accuracy
Boosting speed and service quality
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Contextual answers
Assist understands the conversation and responds to associate queries with concise, relevant guidance without overwhelming them or breaking flow. -
Built-in Guidance
Embedded workflows and smart prompts keep associates on track, delivering consistent, compliant service whether they are new or tenured. -
Knowledge intelligence
Assist tracks which content associates use, how they perform, and where knowledge gaps exist, giving you the data to improve both people and content.
Why Axiom Assist?
Performance built in
Advanced analytics link content engagement directly to performance metrics, enabling targeted coaching, real-time feedback, and continuous improvement of both associates and knowledge assets.
Proven across industries
From healthcare and technology to banking, retail, and utilities, Assist adapts to the needs of each industry with intelligent support that is tailored and scalable.
Live in weeks, not quarters
Deploy in four to six weeks with minimal disruption and expert guidance at every step.
Secure and in your control
You decide what data Assist can access, from internal knowledge bases to public content, with enterprise-grade security and data governance front and center.
Connects to everything
Assist draws from internal documentation, SharePoint, and external content to deliver the right answer at the right time.
Awards & recognition
We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX
