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The market is trapped between speed and control

Regulated enterprises are under pressure to move faster with AI, but speed alone is not enough. The real challenge is turning AI into a governed operating model that improves economics, adapts to changing conditions, and stands up to regulators when decisions are questioned. Conventional service models can manage the work, but they rarely provide the intelligence, traceability, and evidence required to defend how the work was done. That tension is reshaping the market and creating demand for a model that combines speed with visibility, control, and proof.

Rubraik is built for this gap. It gives regulated enterprises a new operating model that brings AI, orchestration, human judgment, and evidence together in one solution. Rather than forcing organizations to choose between innovation and control, Rubraik helps teams move faster, make better decisions, and stand behind the outcomes they deliver.

Rubraik is the standard for accountable AI in regulated operations

Rubraik gives regulated enterprises a contract-backed model for AI that is auditable, governed, outcome-linked, and accountable by design. It builds in the controls, oversight, and compliance needed to deploy AI with confidence, while measuring performance by results, not activity.

1

Every decision auditable

Every workflow is built to be auditable and every decision is traceable — explainable to QA, audit, and the regulator.

2

Human accountability

Every high-stakes action remains grounded in human responsibility. AI executes; people answer.

3

Compliance by design

Compliance is engineered into the operating model from the start, not patched on after the fact.

4

Defendable outcomes

Performance is tied to measurable, independently verified outcomes rather than activity alone.
5

Security built-in

Your deployment fits your security and compliance requirements from day one.

Three dimensions of AI delivery

Augment

It starts with people.

Rubraik helps teams handle complex interactions with greater speed, accuracy, and confidence — without removing the human judgment high-stakes work requires.

  • Real-time guidance that helps agents navigate complex, regulated interactions
  • Compliance-aware next-best-action and script adherence monitoring
  • AI simulation training that cuts ramp time for regulated workflows
  • Automated quality assurance across 100% of regulated interactions

Automate

Then it scales.

Rubraik removes repetitive, sensitive work from human workflows — improving productivity, consistency, and control at scale.

  • Intelligent automation of back-office and case management workflows
  • AI-powered self-service and call deflection for member and customer journeys
  • Voice and digital AI agents for compliant, high-volume regulated interactions
  • Automated regulatory alert generation and compliance reporting

Anticipate

And it looks ahead.

Rubraik identifies risks earlier, predicts issues sooner, and helps prevent negative outcomes before they escalate into customer harm, audit exposure, or avoidable remediation.

  • Speech and interaction analytics that surface compliance risk in real time
  • Root cause complaint analytics that identify systemic issues before regulators do
  • NPS and churn prediction signals built for regulated industry complexity
  • Proactive remediation intelligence that shortens investigation and resolution cycles

Rubraik is already doing what the market is still trying to prove

Rubraik is already live in environments where performance, compliance, and accountability are tested every day. AI assist is running at scale, automation is handling millions of interactions, and digital containment is reducing escalation while preserving the controls and governance enterprises need.

5M+

assisted interactions every year, enabled by Rubraik Assist

8000+

agents learning faster, supported by Rubraik Ascend

5000+

associates with conversational clarity, helped by Rubraik Acxent

4000+

associates performing at peak, empowered by Rubraik Achieve

Healthcare CXM Intelligent Operations PEAK Matrix

Independent validation from the industry’s most watched benchmark

ResultsCX has been named a Leader in Everest Group’s Healthcare CXM Intelligent Operations PEAK Matrix® Assessment 2026. More important than the accolade itself is what it represents: independent confirmation that accountable AI, deep healthcare domain expertise, disciplined execution, and operational rigor are already working together in live environments.

Commercial models aligned to outcomes

Rubraik offers flexible commercial models built around a simple principle: you pay for outcomes that are delivered and verified. Each model creates a clearer link between performance delivered, value realized, and confidence in the result.

Per resolved outcome

Pay only for outcomes delivered successfully. Each outcome is defined with you, measured independently, and billed only when achieved. Best suited to high-volume workflows with clear, measurable resolution points.

Shared savings

We agree a baseline with you, then share in the verified value created above it. Our upside grows only when your savings do. Best suited to programs where efficiency gains or cost reduction can be measured clearly over time.

Pay for performance

A defined portion of our fee is linked to agreed outcome SLAs, with additional upside when performance exceeds target. Best suited to organizations that want stronger commercial alignment to measurable results.

Whichever model you choose, the principle stays the same:
fees aligned to outcomes, with shared accountability for delivery.

Built for high-stakes operations and not retrofitted for them

Rubraik was designed for regulated customer operations from day one. It combines domain expertise, workflow data, human accountability, evidence, and outcome-based commercial alignment in one model, helping enterprises deliver measurable outcomes with control and confidence.

Deep domain expertise

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Deep domain expertise

An FCA-authorized complaints and remediation franchise in the UK, and more than two decades inside CMS-regulated healthcare operations in the US. Unmatched regulatory depth, built through decades of operating inside high-stakes markets.

Regulated data

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Regulated data

We run this casework every day, so we know what the exception patterns actually look like. That operating knowledge shapes the taxonomies, rules, and prompts behind the AI, and no generic model arrives with it.

Human accountability

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Human accountability

Thousands of trained people in the loop — judgment, empathy, and escalation where stakes are high. The part of accountability that you don't automate.

Outcome-based alignment

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Outcome-based alignment

Fees tied to independently measured outcomes. The model is not just accountable to performance; it stands behind the way that performance is achieved. We put our commercial model behind results that can be explained and defended.

AI that's ready for every regulatory market

Rubraik adapts to the regulatory demands of each market it serves—without rebuilding the model each time. The platform stays consistent at the core, while deployment is configured to the compliance framework, controls, and operating realities of each region.

Healthcare - US
Financial Services - UK

Rubraik is built for accountability that stands up to regulators

Auditable decisions. Human accountability. Compliance by design. Evidence built-in. Outcomes underwritten. Data security.
We would rather prove this than pitch it. Choose a regulated workflow, give us 90 days on Rubraik capabilities, and hold our fees against the measured result.
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